Yes, almost all of our rings can be altered by one size (either up or down). For changes greater than one size, the piece may need to be completely remade.

If you do not find the size you want in the product sheet, contact us atinfo@gioielloitaliano.net , indicating the product code (you can find it under the title on the product page) and the size you want to adapt it to.

We will check the feasibility of the intervention and give you confirmation as soon as possible.

Changing the size is always free.

Yes, we can customize many of our jewelry pieces.

Write to us atinfo@gioielloitaliano.net indicating the product code and the requested modification (gold color, type or color of stones). We will check the availability or the possibility of making it on request, and we will contact you to confirm times and costs.

Attention: Prices and delivery times may vary compared to the standard version, as each modification involves a new production with unique characteristics.

If your jewelry breaks and is still covered by the two-year warranty , contact us through one of our channels.

We will arrange free collection via express courier. Once we receive the jewel, we will proceed with the repair and return as soon as possible.

All our jewellery complies with European standards EN 1811:2011 and EN 12472:2009 regarding nickel content and release.

Nickel release is lower than:
- 0.5 µg/cm²/week for parts in contact with the skin,
- 0.2 µg/cm²/week for parts in contact with healing tissue (e.g. piercings).

This means that our products are safe even for those with sensitive skin . However, in highly allergic individuals there may still be a small possibility of reaction.

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To purchase on Gioiello Italiano and access all our services, you must create a personal account .

If you need assistance during the process, please do not hesitate to contact our Customer Service . We will be happy to assist you and, if necessary, we can complete the order for you.

1. Find your favorite piece of jewelry

- Navigate through categories from the main menu or use the search bar .
- Apply filters to quickly find what you're interested in.

2. Consult the product sheet

- Each item shows the measurements , available colors , composition and a detailed description .
- Click on the image to enlarge and examine the details up close.

3. Place your order

- Select size and color
-Click on "Add to Cart"
-Once you have finished shopping, click on the cart icon
-Choose the shipping method and the payment method
-Enter your shipping details and then your payment details
-Check that all the information is correct and click on "Proceed to checkout"

Order Confirmation
-You will receive a confirmation email with all the details of your order.
- As soon as your order is shipped, you will receive another email with the tracking link .

Yes, it is possible to modify or cancel an order , even if it has already been paid,

as long as the order has not yet been shipped .

We invite you to contact us as soon as possible at the email address:

📧info@gioielloitaliano.net

Our team will check the status of your order and assist you in modifying or canceling it.

You can check the status of your order and track its shipment at any time by accessing your Gioiello Italiano account .

Simply log in to view real-time updates on your order status and a link to track your delivery .

For more detailed information on the payment methods we accept, please refer to this page: Accepted Payment Methods.

Yes, your data is safe.

Gioiello Italiano does not store or have access to your credit card information .
Payments are handled in complete safety through Shopify Payments, Multisafepay, Klarna and PayPal , all PCI DSS certified gateways that comply with the highest international standards for online data protection.

As regards our site, the card data is processed in an encrypted and secure manner directly within the checkout, through certified infrastructures (Shopify Payments) , or on protected external pages (PayPal, Klarna, Multisafepay) .

In our systems we save only the information strictly necessary for shipping and billing, such as name, surname, address, email and possibly tax code.

If your discount code is not accepted, it could be for one of the following reasons:

• You must be registered and logged into your account to use the code

• The code is valid for one use only and has already been used previously

• The code is not valid on already discounted products

• The code is only valid for the purchase of specific products

• The code cannot be combined with other promotions or discount codes

• The code is valid for a limited time and has already expired

• The code is associated with a specific account and you are trying to use it with another

If you still have doubts, write to us atinfo@gioielloitaliano.net : we will be happy to help you.

The prices you see on our site are all VAT included.

A receipt is included with every order.

If you would like to receive an invoice , it is important to request it when ordering , in one of the following ways:

• By entering the request in the appropriate field on the checkout page

• Or by contacting us via email or WhatsApp before the package is shipped

Once the goods have been shipped with receipt, it will no longer be possible to issue an invoice.

Orders placed before 12:00 PM are processed and shipped the same day .

Orders placed after 12:00 PM will be processed the next day.

If an order is confirmed on Friday afternoon , shipping will take place the following Monday morning .

Once your order has been shipped, delivery usually takes place within 48 hours , but in most cases, your package will arrive within 24 hours .

Yes, certainly.

Once your package has been shipped, you will receive an email with the tracking code , which will allow you to follow your shipment in real time.

Shipping costs are automatically calculated and displayed during the checkout process, allowing you to review and approve them before completing your purchase.

Please note that shipping charges do not cover any customs duties or charges that may apply to shipments to countries outside the European Union. Customers are responsible for paying these additional costs .

If your order has not arrived within the expected time, we recommend that you follow these steps:

• Check the delivery status of your order by accessing your personal Gioiello Italiano account.

• Please check the delivery address provided during checkout to ensure it is correct.

If the problem persists or you need further assistance, please feel free to contact our customer support team . We are always ready to help you and provide you with the necessary support.

Upon delivery, be sure to verify that the number of boxes received matches the number indicated in the shipping confirmation email and that the package does not show signs of damage. If you notice any damage to the packaging or product, or if there is a discrepancy in the number of boxes, it is essential to document the issue promptly.

Steps to follow:

1. Indicate the status of the package (for example, "damaged packaging" or "open box") in writing on the courier's delivery documents , directly under your signature.

2. Contact us immediately providing all information and documenting the problem.

This timely reporting helps us to quickly handle the situation and resolve the issue in the best possible way.

At Gioiello Italiano, we take great care and attention to packaging your order. Your items will be packaged in our signature packaging , ensuring an elegant and refined presentation.

Each item will be carefully placed in its own protective sleeve , then securely packaged in a plain outer box . We also use padding materials to further protect your items and ensure they arrive intact, while maintaining discretion during transit.

Of course! If you have changed your mind about your purchase, you can request a return within 30 days of delivery of the item . This is only valid for orders from countries in the European Union. If the thirtieth day falls on a non-working day, the deadline is extended to the next working day.

Return Details:

- The shipping costs for returning the item are at our expense .

- The return will be made via express courier . You can choose whether to receive the courier at home or whether to receive a prepaid label to deliver the package to a collection point.

Important Notes:

- Returns are not available for orders from countries outside the European Union.

- Returns are not possible on personalized jewelry .

- Gioiello Italiano reserves the right to refuse the return in case of damaged product .

Please note that we do not accept returns for orders from countries outside the European Union. We also do not cover customs duties for these international shipments.

For security reasons, we cannot refund a credit card other than the one used for purchase.

Our Customer Service is not available on the following holidays:

January 1st – New Year's Eve

March 31 – Easter Sunday

April 1st – Easter Monday

May 1st – Labor Day

August 15th – Ferragosto

November 1st – All Saints Day

December 8 – Immaculate Conception

December 25 – Christmas

December 26 – St. Stephen

The data controller is:
Fair Line Srl
Via Piazzon 48/C, 36051 Creazzo (VI), Italy
VAT IT02042800249
info@gioielloitaliano.net
+39 338 1631993

Payments are processed securely through third-party PCI-DSS certified providers:
Shopify Payments, Multisafepay, PayPal and Klarna.
Fair Line Srl does not store or access credit card data, which are processed directly by the suppliers indicated above in protected and encrypted environments.

According to art. 6 of EU Regulation 2016/679 (GDPR), we process your data:
• to execute purchase orders and contracts
• for legal and tax obligations
• for legitimate interest (analysis, service improvement, security)
• with your explicit consent (e.g. newsletter)

• Order data: up to 10 years for tax obligations
• Marketing data: until consent is revoked or 24 months
• Cookies: according to the duration indicated in the cookie policy