What will you receive in the package?
Fast delivery and an unforgettable opening experience.
The jewel you have chosen will be delivered to your home via express courier within 24 hours (48 hours for Southern Italy and islands).
We have taken care of every detail to offer you not only a precious product, but also a memorable shopping experience. Here's what you'll find inside the package:
The gift box signed by Gioiello Italiano.
A rigid and elegant box, lined internally with a soft sponge to carefully store your jewel. It is closed with a logo satin ribbon, perfect for giving as a gift — at no additional cost.
💎 The certificate of authenticity
If required for the type of gem purchased, you will receive an official certificate attesting to its quality and origin, with a Gioiello Italiano seal and stamp.
📜 The guarantee ticket
Inside the package you will also find a small card with our stamp, a symbol of craftsmanship and the quality of the materials used.
✉️ An envelope
Inside you will find:
– a handwritten thank you letter ,
– and the receipt or invoice of the purchase.
Please note: if you wish to send the package directly to the recipient, we recommend that you notify us so that we can exclude the receipt from the package to avoid revealing the price.
Find out more
How long does it take to ship an order?
Orders placed before 12:00 PM are processed and shipped the same day .
Orders placed after 12:00 PM will be processed the next day.
If an order is confirmed on Friday afternoon , shipping will take place the following Monday morning .
What are the delivery times?
Once processed, the shipment should arrive within 48 hours, often 24 hours is sufficient.
Shipping costs and duties
Within the European Union, shipping is free for orders over €50, as is the return. In addition, there are no customs duties or additional VAT.
Shipping costs are automatically calculated and displayed at checkout, allowing customers to review and approve them before payment. Shipping costs do not include customs duties or local taxes.
Returns outside the European Union and Customs Duties
Please note that we do not accept returns for orders from countries outside the European Union. We also do not cover any customs duties or additional charges that may apply to these international shipments: these costs are the responsibility of the customer.
For more information, you can consult all the frequently asked questions at this link. here .